Nationwide Leader of High Quality Massage Chairs! 1
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SALES POLICY
Sales Tax
  • titanchair.ca collects sales tax on purchases shipped within Canada.
  • Payment Methods we accepts Visa and MasterCard. Visa and MasterCard debit cards are also accept.
  • Credit cards are subject to address verification by your financial institution.
  • Items will only be shipped to billing address. Alternate shipping address will be allowed, if the alternate address is put in the notes section of the credit card issuer (Alternate address Not applicable to Quebec region).
  • If you have an error message after submitting your credit card information, please check to make sure that following information are correct :
    • Your name on the card.
    • Billing address and phone number with your card issuer.
    • Card number.
    • Card type.
    • Card expiration date.
    • CVV - 3 digit code found on the back of your card.
  • If you are still experiencing problems, please call your card issuing bank for details. We remind you that if you shop at titanchair.ca, your information is safe and secure. For more on how we protect this information, please see our Secure Purchase information.


Returns & Exchanges
  • For all returning merchandise you must have a Return Shipping Label supplied by Titan World.
  • Customers will be responsible for both, the original shipping charge and the returning shipping charges. For products with “Free Shipping” the charges have been worked into the sale price and will be calculated during refund procedure.
  • The product being returned must have all original packaging and be in new resalable condition. Any products without packaging or in non-resalable condition will not be eligible for refund.
  • The 30 day time frame for acceptance of returning merchandise starts from the purchase date of the product. Returns of merchandise will not be accepted after this 30 day time window.
  • All portable items, saunas and cushions are non-refundable, these sales are final.
  • In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer on a per case basis. All items damaged during shipping must be reported to shipping company immediately and MUST be written on the delivery signature page before signing off on the delivery.
  • All items are subjected to a 10% restocking fee for any returns within 30 days of purchase. 30% restocking fee on special order items.
  • All items will be inspected on receipt, any and all damages (even during return shipping) will be charged back to the customer. It is the customers duty to package the item in the safest manner to ensure safe delivery.
  • Exchanges will be subjected to the same costs and procedure as refunds. However, some discounts may be applied for "exchanges" only on per case basis. Please speak to a representative at 1-877-587-4998 to discuss your options.


How to start the return process:
  • Please call us at 1-877-587-4998 or email at sales@titanchair.ca.
  • We will require an email, stating that you have read our return policy to sales@titanchair.ca. Also, please include your purchase date, invoice/order#, full name, address, product description and reason for return.
  • Returning merchandise must have a copy of your invoice, and Return Shipping Label.
  • Return Shipping Label will be provided by a representative from Titan World.


Thank you for your interest in discovering the wonders and benefits of our products; We promise that they will bring you the relaxation and wellness you have been looking for.